Privacy Policy

Last Updated: 1-11-2025

Trenchless Piping Solutions, headquartered at 50 Maple Street, Croton-on-Hudson New York 10520 (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy and security of the Personal Information we collect in the course of providing our plumbing services. This Privacy Policy (“Privacy Policy”) explains how we collect, use, and share Personal Information and outlines your rights regarding that information.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE OR ENGAGING OUR SERVICES.

ABOUT OUR BUSINESS AND SERVICES

Trenchless Piping Solutions provides plumbing services, including emergency plumbing, repairs, installations, maintenance, and customer support (collectively, “Services”). When you interact with our website (http://www.nytrenchless.com/) or request plumbing services, we act as the data controller of the Personal Information collected and process it in accordance with this Privacy Policy.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

The type of information we collect depends on your interactions with us. We gather information when you visit our website (http://www.nytrenchless.com/), schedule a service, or conduct business with us.

1.1 Information Collected Through Our Website

We may collect the following types of Personal Information when you interact with our website:

Identifiers: Name, contact information (e.g., phone number, email address, physical address).

Device and Internet Activity: IP address, browser type, operating system, and traffic logs.

Service-Related Information: Details regarding requested plumbing services or inquiries you submit.

This information is collected directly from you when you voluntarily submit it through forms, emails, or online scheduling tools.

1.2 Information Collected During Service Transactions

When you request plumbing services or complete a transaction with Trenchless Piping Solutions, we may collect additional Personal Information such as:

Identifiers: Name, property address, and contact details.

Payment Information: Credit or debit card details, billing address, or other payment details provided voluntarily.

Providing certain Personal Information may be necessary to complete a service request or transaction.

PURPOSES FOR USING YOUR INFORMATION

We collect and use Personal Information for the following purposes:

Scheduling, providing, and completing plumbing services.

Communicating with you regarding appointments, service updates, or inquiries.

Processing payments and maintaining records of transactions.

Conducting internal business operations, such as quality control and service improvement.

Complying with legal obligations and protecting our rights.

We will only use your Personal Information to assist with your plumbing service needs. We do not sell your Personal Information.

SHARING YOUR INFORMATION

We may share your Personal Information with:

Service Providers: Third-party partners who assist in processing payments, scheduling, or delivering services.

Legal and Regulatory Entities: When required to comply with legal obligations or to protect our rights.

Non-identifiable, aggregated data may be used for business or analytical purposes.

STORAGE AND RETENTION OF PERSONAL INFORMATION

Your Personal Information is stored and processed within US. We retain information only as long as necessary to fulfill service, business, or legal obligations and securely delete or anonymize it when no longer needed.

YOUR RIGHTS REGARDING PERSONAL INFORMATION

Depending on your location, you may have the following rights under applicable privacy laws:

- Accessing the Personal Information we hold about you.

- Requesting corrections or updates.

- Requesting deletion of your Personal Information.

- Opting out of marketing communications.

To exercise your rights, contact us at [email protected].

SECURITY MEASURES

We use industry-standard security measures to protect your Personal Information. However, no system is completely secure, and we encourage you to exercise caution when sharing information online.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies or similar technologies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16. If we become aware that we have collected Personal Information from a minor, we will delete it promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing Personal Information.

POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be indicated by the “Last Updated” date at the top of this page.

TCPA COMPLIANCE

By providing your phone number to Trenchless Piping Solutions, you consent to receive calls and text messages from us—including automated messages—related to plumbing services, scheduling, and service updates. Message and data rates may apply. You can opt out of communications at any time by contacting us at [email protected].

CONTACT US

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trenchless Piping Solutions

Attention: Privacy Officer

Email: [email protected]

Phone: (917) 656-0422